Info
I want to buy or collect my tickets. Who should I contact?
To download your tickets again, go to our ticketing page. At the top of the purchase module, you will see the words: ‘Already ordered? Retrieve your tickets by clicking here’.
Then follow the instructions to receive your tickets by email.
Having problems?
Don't panic, contact us at billetterie@guitare-en-scene.com
What are the conditions for having my ticket refunded if I have taken out cancellation insurance?
To find out how you can be reimbursed for cancellation insurance: click here.
To request a refund when you have taken out cancellation insurance: click here.
If your situation does not correspond to the conditions for reimbursement, we invite you to resell your ticket with our partner: Ticketswap.
What should I do if my tickets are in someone else's name?
The name on the ticket is for information only; no identity check will be carried out at the entrance for standard tickets*.
*Proof of identity may be required for :
- children and students
- Passes that can only be used by one and the same person.
I've bought tickets that I can no longer use. What should I do?
To resell your tickets, please only use the website of our partner: Ticketswap
The evening I'm interested in is sold out. What can I do?
Est-ce que je peux acheter mon billet à l'entrée du festival ?
Oui, vous pouvez acheter votre billet à l'entrée du festival dans la limite des places disponibles. Cependant, veuillez noter que le prix des places sera majoré de 10€.